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Table Of Contents
Prerequisites for Cisco CRM Communications Connector 2.1.2
Restrictions for Cisco CRM Communications Connector 2.1.2
Preface
This preface discusses the objectives, audience, and organization of this document. It also provides sources for obtaining documentation and technical assistance from Cisco Systems.
Documentation Objectives
This document describes the tasks and commands necessary to install and configure the
Cisco Unified CallConnector for Microsoft Dynamics Customer Relations Management (CRM) Version 2.1.2 (formerly known as Cisco Unified CRM Communications Connector).You can use this product with Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager), Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express), and Cisco Unified IP Call Control Express (Cisco Unified IPCC Express).Audience
This document is intended primarily for Cisco Partners and Resellers who install and maintain the Cisco Unified CRM Communications Connector—developed by Cisco Systems with the support of Microsoft Corporation—to enable small- to medium-businesses (SMBs) and networked branch offices to deploy a more complete CRM solution by connecting Cisco IP Communications with the Microsoft Business Solutions Customer Relationship Management (Microsoft CRM) application.
Documentation Organization
This document includes the following sections:
Table 1 Document Organization
Cisco Customer Relations Management Communications Connector 2.1.2 Overview
High-level description of Cisco CRM Communications Connector 2.1.2 concepts. Includes hardware and software prerequisites.
Installing Cisco Customer Relations Management Communications Connector 2.1.2
Step-by-step procedures to install the software required for Cisco CRM Communications Connector 2.1.2.
Integrating Cisco CRM Communications Connector with Cisco IPCC Express
Step-by-step procedures for integrating Cisco CRM Communications Connector 2.1.2 with Cisco IPCC Express.
Troubleshooting tips for Cisco CRM Communications Connector 2.1.2.
Prerequisites for Cisco CRM Communications Connector 2.1.2
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If upgrading Cisco CRM Communications Connector 2.1, you must uninstall the old version before installing version 2.1.2.
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Restrictions for Cisco CRM Communications Connector 2.1.2
The installation process is supported by Virtual Network Computing (VNC) or other remote control desktop software, but is not supported by Terminal Services.
Related Documents
Cisco CallManager Express
Cisco CallManager
Cisco CCC 2.1
Cisco IPCC Express
Related Websites
.NET regular expression syntax
http://msdn.microsoft.com/library/en-us/cpgenref/html/cpconRegularExpressionsLanguageElements.asp
Cisco CCC
Microsoft CRM Version 1.2 SDK
http://msdn.microsoft.com/library/en-us/CrmSdk1_2/htm/v1d2microsoftcrmversion12sdk.asp
Related Support Aliases
MIBs
Technical Assistance
Posted: Thu Apr 12 00:27:17 PDT 2007
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